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Products | QueueBypass


QueueBypassTM has been developed by Ultecom to provide your customers with a superior telephone service experience. It is an extension to our Click To Call service.

When a customer calls you we give them the option of having QueueBypass wait in the customer service queue for them and call them back when we have your consultant on the line. QueueBypass can be implemented without the need to modify your inbound call system.

How it works

QueueBypass can be implemented as a standalone solution or integrated with Click To Call as a web initiated calling service. If we cannot immediately connect the customer with your consultant we will hold the line and wait for an operator before we call the customer and facilitate the connection.