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Wildlife Rescue Incorporated

Wildlife Rescue Incorporated (WRI) has commissioned a new Call Centre switch built by Ultecom. The Centre will operate full-time, providing a genuine 24/7 emergency number for members of the public throughout NSW to call when wildlife is in need of assistance. The Call Centre has been designed to allow volunteer phone operators to “work” at home on a weekly roster, using their broadband connection to make and receive VoIP phone calls. When fully operational, the Centre will be staffed by up to 10+ phone operators (depending on demand) and will be capable of handling 300+ incoming calls per day, without queuing. All operators are required to have had experience handling or caring for native animals and therefore be competent to process calls to the Centre. The Centre commenced operating in September.

QueueBypass

QueueBypass was originally developed as a customer friendly frontend to an otherwise unfriendly "please wait for a consultant to become available" call centre greeting. It offers an inexpensive solution to one of the most common customer service compaints - waiting on the phone. The existing call centre infrastructure is unchanged, calls are simply routed through Ulterius switches where the customer is offered a call back option if an operator is not immediately available. This service can now be added to the UltimateConnect click to call service. The customer has done the web research and wants to speak to someone as part of the purchase cycle - now. QueueBypass makes sure that when they receive the automatic call back - someone is ready to sell them. Happy customers = higher sales rates = repeat business. Simple.

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NEWS

New Grandstream DECT Handsets

Grandstream has announced the release of their new generation of DECT cordless IP phones. This new solution includes the DP730 and DP722, two powerful DECT cordless handsets with high clarity audio and robust mobility features, as well as the DP752, a long-range DECT Base Station that supports outdoor range of up to 400 meters.

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Grandstream Video Conferencing

The new GVC3200 from Grandstream is now in stock.

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Grandstream surveillance products now in stock.

Ultecom is stocking the full range of Grandstream surveillance products including the new GVR2550 24 channel NVR.

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